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Our Terms, Your Rights, One Clear Place

Everything that governs your account on tk baji — from how we handle your data to what happens when you raise a dispute — is set out here. Access and eligibility depend on your local law and the regions where our services are available.

Account TermsPrivacy & DataJurisdiction NoticebKash · Nagad · Rocket PolicyDispute Process
tk baji Our Terms, Your Rights, One Clear Place
DATA AND SECURITY

How We Protect Your Account and Information

Your account security and data handling are governed by the policies described here. We use SSL encryption on all account pages and payment flows. Data retention follows the periods required by applicable law; you may request a copy of your personal data or ask for deletion by contacting support with your account details. Cookie preferences can be managed from your browser settings at any time.

Data Retention

We keep account records for the period required under applicable law. After that period, personal data is deleted or anonymised unless a legal hold applies.

Cookie Policy

We use session and analytics cookies. You can adjust or withdraw cookie consent through your browser settings; some site functions may be affected if cookies are disabled.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email with your registered account name and the nature of your request.

POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about our terms, a data request, or a dispute, our support team handles policy matters through the channels below. Response times vary by channel; for urgent account issues, live chat is the quickest path.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent account or policy questions that need a same-session response.

Email Support

Send detailed legal or data-related queries to our support address. Include your registered account details so we can locate your record quickly.

Help Centre

Our help centre covers common policy questions, account rules, and the steps for submitting a formal dispute or data access request.

Common Questions About Our Terms

These are the questions we hear most often about how our legal framework applies to your account.

They apply to anyone who opens or uses a tk baji account. By registering, you confirm eligibility under your local law and accept these terms in full.

Our terms are subject to the laws of the jurisdiction in which we operate, alongside the local laws that apply to you. Eligibility depends on your region.

Contact our support team via live chat or email with your registered account details. We will process your request in line with applicable data protection law.

Yes. Submit a deletion request through support. We will remove your data after the legally required retention period has passed and no active disputes remain.

If you do not accept a revised policy, you should stop using your account and contact support to close it. Continued use after an update means you accept the new terms.

Raise a dispute through live chat with your transaction reference. Our team reviews bKash, Nagad, and Rocket transaction records and responds with findings within the timeframe stated in our policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.